Genext participate into the entire survey design process, right from finalization of the questionnaire, to execution of the same ‘over phone’, data cleaning /standardization/categorization’, & ‘report generation’.
The following surveys are done:-
Competition Customer Survey
Employee Satisfaction Survey
Our research associates are well trained on client’s product/domain. We have engaged respondent for ‘extensive/in depth’ surveys which lasts for upwards of 30 minutes and polls the respondent on more than 100 parameters.
Apart from quantitative feedback, we have been instrumental in delivering critical qualitative feedback, which has enabled decision makers to get the right perspective and arrive at accurate action points.
Inbound Call/Query Managment
GENEXT specializes in processes that have the ability to manage all inbound interactions for our client’s customers.
The touch points with customers could be any of the following:-
Inbound Telephone call / Toll Free Services
SMS Short Code
Outbound ‘Lead Generation’ Services
GENEXT supports the entire ‘sales deliver processes’ of client organization, both B2B and B2C.
Cold calls to ‘Non-DND' customers
Cross Sell/Up-Sell to clients existing customers
Prospect Inventory creation (Useful in case of new product launch)
Data verification (Updating customer records)
Appointment Fixing (B2B)
‘New User' Training
Seminar & Conference Booking
GENEXT specializes in providing a wide range of ‘non voice’ capabilities. The entire gamut ranges from ‘data entry’ to digital marketing.
Keyboarding (Only English)
Data conversion of ‘image/scanned' format data to PDF/MS Word/CSV for easy import, usage and portability
Key data entry in case of ‘new system implementation'
Information Security Administrator / Entitlements
Password Reset/New user ID creation/deletion
Converting Voice file into text.
Pulling data from websites and converting into Excel
Content aggregation by real time monitoring of suggested websites
Leading NBFC (Lead Generation, Cross Selling, Toll Free Services, SMS Short Code, Primary research)
Leading Heavy Equipment manufacturer (Customer Inventory Creation of 10,000+ records)
Among the largest Sales & Distribution Company (Engagement with their 2000+ Dealers)
Mid – Size Software Product Company (Lead Generation & Engaging personnel’s from prospect’s organization across levels (through phone/email), till a confirmed appointment is obtained from the decision maker)